Document processing
Extract information from incoming documents into a review queue. Agree the fields, representative examples and acceptance checks before connecting approved results to your business systems.
Services / AI & workflow automation
AI automation for businesses
in Australia & New Zealand.
Connect business tools, reduce repetitive administration and introduce AI where it can help people do useful work. Work directly with Xidents founder Riyaz Sheriff to scope a practical first workflow.
Connected workflows
Move approved information between forms, email and business applications using supported APIs. Include duplicate checks, exception handling and a clear record of what happened.
AI knowledge assistance
Help staff find information and prepare drafts from agreed sources. Scope access permissions, source references and human review so suggestions can be checked before use.
Start with the work, then choose the tools.
Not every process needs AI. A rule-based integration may be easier to test and maintain when the inputs and decisions are predictable. AI may help when documents or language vary, provided its results can be reviewed and corrected.
How an automation project works
- Map one workflow. Identify the people, applications, repeated steps and exceptions involved.
- Check feasibility. Review APIs, licences, data access and whether an existing feature can solve the problem.
- Agree a pilot. Define a small scope and measure results against the current process, including errors and review time.
- Prepare for everyday use. Document operation, train the intended users and agree monitoring, recovery and maintenance responsibilities.
Planning delivery across Australia and New Zealand
Xidents serves businesses in both markets. Discovery covers your team’s working hours, review availability and the systems you already use. Any data-location, access or supplier requirements need to be agreed before choosing hosting or AI services.
A useful first enquiry describes one repetitive task, the tools involved and what a successful improvement would look like. Please leave confidential documents and credentials out of the initial contact form.
Questions before you start
Can you work with Microsoft 365?
Microsoft 365 workflows can be assessed alongside other business applications. The available integration depends on your licences, APIs and administrator permissions.
Will AI make decisions automatically?
Human review and approval points are agreed as part of the scope. Start with assistance that people can inspect, and test failure cases before deciding whether any step should run automatically.
What will it cost?
Cost depends on the workflow, integrations, data quality and operating requirements. Discovery establishes the scope; hosting, model usage and maintenance costs should be considered alongside implementation.
What if an off-the-shelf tool is enough?
Configuring an existing product can be the right result. Custom software development is an option when the remaining gap justifies building and maintaining an application.
See an implementation and plan your next step
Read our first-party enquiry workflow example, including what was tested and what still needs human review. Our automation, AI or custom software guide explains how to compare approaches and prepare a useful project scope.